• Terms & Conditions

    Terms and Conditions

    Introduction

    Welcome to Arzaqoud, a Kuwaiti online store specializing in perfumes. We are committed to offering a carefully selected range of premium fragrances that combine quality, authenticity, and long-lasting scent, providing our customers with a distinctive fragrance experience that suits all tastes.

    By using this website or making a purchase through it, you agree to comply with the terms and conditions outlined below.

    1. Definitions

    • Website: The Arzaqoud website.

    • We / Us: Refers to Arzaqoud.

    • Customer / User: Any person who uses the website or makes a purchase.

    • Products: Perfumes and related products offered for sale on the website.

    2. Terms of Use

    1. The user must be 18 years of age or older, or use the website under the supervision of a legal guardian.

    2. The user is required to provide accurate and correct information when registering or placing an order.

    3. The website may not be used for any illegal purposes or in violation of the laws and regulations of the State of Kuwait.

    3. Orders and Payment

    1. All orders are subject to confirmation and product availability.

    2. Prices are displayed in Kuwaiti Dinars unless stated otherwise.

    3. We reserve the right to modify prices or discontinue any product at any time without prior notice.

    4. Payments are made through the payment methods approved on the website.

    4. Shipping and Delivery

    1. Orders are delivered within the State of Kuwait only.

    2. Delivery times are estimates and may vary depending on the customer’s location.

    3. The customer is responsible for ensuring the accuracy of delivery details and address.

    Privacy Policy

    1. Information Collection

    We collect certain personal information such as name, phone number, email address, and delivery address for the purpose of processing orders and improving our services.

    2. Use of Information

    • Processing orders and payments.

    • Communicating with customers regarding orders or promotions.

    • Improving the user experience on the website.

    3. Data Protection

    We are committed to protecting customer data and not sharing it with any third party except when necessary to complete an order or as required by the laws applicable in the State of Kuwait.

    4. Cookies

    The website may use cookies to enhance performance and provide a better browsing experience.

    Return and Exchange Policy

    1. Returns

    1. Perfumes cannot be returned for health and safety reasons, except in the case of a proven manufacturing defect.

    2. Any defect must be reported within 24 hours of receiving the order.

    3. The product must be unused, unopened, and in its original sealed packaging.

    2. Exchanges

    1. Products may be exchanged if they arrive damaged or not as ordered.

    2. All exchanges are subject to review by the Arzaqoud team.

    3. Non-Returnable or Non-Exchangeable Products

    • Opened or used products.

    • Discounted products or special offers (unless defective).

    • Special or customized orders.

    4. Contact

    For any inquiries regarding these terms or policies, please contact us at:

    📞 96550271160